Terms and Conditions

1.0 Orders

1.1 Telephone Orders

You may place an order with us over the telephone or by completing and submitting to us an online order form on our website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products. You must not order products or services from us if you are under eighteen (18) years of age. We may, at our discretion, treat any order by a person under eighteen (18) years old as void.

1.2 Prices are subject to change

Please choose your products carefully. Prices can change and so you should check the latest price on our website or confirm the price with our sales team on the phone before placing your order. It is your responsibility to check the order (including all pricing and product information) before you complete the online checkout process or before you place your telephone order.

1.3 Order Reference number

We will let you have an “order reference number” via a confirmation email or over the phone once your checkout process or phone order is complete. However, if you are paying by Credit Card, Direct Deposit or Paypal, we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, we will process your order and let you have an order reference number. Please keep your order reference number safely.

1.4 Conditions of sale

Once we have given you an order reference number, a binding agreement will come into existence between you and us and only these Conditions of Sale will apply in relation to the supply of the ordered products. Subject to clause 1.1.2, no changes to these Conditions of Sale will be effective unless we both agree to the changes in writing. If you wish to cancel your order we ask that you advise us at least one (1) business day before your planned delivery date and you will receive a full refund subject to these Conditions of Sale.

2.0 Availability

2.1 Stock levels

We do our best to keep in stock most products that are advertised by us. All stock availability as represented on our website or by our sales or Customer Service Team is accurate in accordance with our current stock levels with each manufacturer, however, these stock levels are subject to change without notice.

2.2 Product not in stock

If, for any reason, we cannot supply a product you have ordered, we will let you know over the phone or contact you using the details provided by you at the checkout process to amend, cancel or put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.

3.0 Price and Payment

3.1 Correct Pricing

The price payable for a product is the one set out on our website or advised by us over the phone at the time you place your order. All prices are inclusive of GST. Subject to clause 1.9.6, we make every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.

3.2 Online Payments

We accept payment by VISA or MasterCard credit cards, Paypal or via direct deposit. All Credit Card payment are made via the National Australia Bank and accordingly processed by the CommWeb Virtual Payment Client API.

3.3 Credit Card Details

Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use Paypal’s Payflow secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.

3.4 Gift Vouchers

If you would like to redeem a gift voucher for payment or partial payment of your ordered products, you must enter the gift voucher details during the checkout process or inform our sales or Customer Service Team when placing your phone order. Products purchased with a gift voucher cannot be returned in exchange for cash. Use of a gift voucher is subject to our Gift Voucher Terms and Conditions.

3.5 Coupon / Discount Codes

If you have a promotional/discount/coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued and are only valid at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount. If you are unable to use a promotional code, please contact our Customer Service Team.

3.6 Tax Invoice

Your tax invoice will be sent to you via email at the completion of the order and payment process. Your tax invoice is your proof of purchase and may be required for any warranty claims.

4.0 Postage and Delivery

4.1 Delivery within Australia

We deliver to most areas in mainland Australia from our head office on the Sunshine Coast, however, where possible Go Treads Australia & New Zealand will arrange direct shipment from our localised distributor/supplier warehouses to minimise delays in delivery. Please refer to Our Delivery Service.

4.2 Delivery Date

You may request a date for delivery and we will do our best to arrange delivery on that date. However, some delivery areas have set delivery days. If we cannot deliver on your preferred day we will contact you as soon as possible.

4.3 Delivery Times

Most products will be dispatched for delivery within 48 hours of the date your payment is received. Please allow an additional 4 days for delivery of large or bulky items depending upon the delivery location. Where you have purchased a special order, delivery time after payment processing may take up to 21 days.

4.4 Delivery Address

Delivery will be made to the delivery address specified by you when you placed your order.

4.5 Delivery Methods

We may deliver products via a range of delivery methods. All deliveries must be signed for, depending upon which delivery method we use:

• (a) delivery by our contracted courier company or directly by the distributor/supplier – if neither you nor your authorised representative is at the delivery address to take delivery, the courier company or the manufacturer will leave a card with our contact details so that you can contact us to arrange another delivery time and date; and
• (b) delivery by Australian Post – if neither you nor your authorised representative is at the delivery address to take delivery, an “Article Awaiting” card will be left at the delivery address and your order will be taken to the Australian Post Office suitable to store the product until you are able to go and pick it up. In these circumstances our obligation to deliver the product to you is satisfied when the “Article Awaiting” card is left at the delivery address.

5.0 Title and Risk

5.1 Ownership of Products

Notwithstanding delivery of the products to you, title in the products will not pass to you until the later of delivery or your payment has been processed or otherwise received by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.

5.2 Conditions of Ownership

You acknowledge and agree that clause 1.5.1 creates a purchase money security interest in the products which we are entitled to register as such under the Personal Properties Securities Act 2009 (Cth) (“PPSA”). To the extent permitted under the PPSA, we each agree to contract out of the provisions listed in section 115 of the PPSA. You waive your right to be provided with verification statements under section 157 of the PPSA. We agree that neither of us will disclose to any third person information referred to in section 275(1) of the PPSA and that this is a confidentiality agreement for the purposes of section 275(6) of the PPSA.

6.0 Warranties and Limitation of Liabilities

6.1 Conditions of Warranties

Nothing in these Conditions of Sale limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL“) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL, the following notice applies to you:

“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees“). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

6.2 Manufacturers Warranty

Your product may come with a manufacturer’s warranty. The manufacturer’s warranty is in addition to but may overlap with any rights and remedies you may have under applicable law, including any Consumer Guarantees. If you are not considered a “consumer” within the meaning of the ACL, the manufacturer’s warranty may be your sole remedy. However, you should check the Manufacturer’s Warranty carefully as many manufacturers’ warranties will not apply in a business or commercial setting. If you would like to make a claim under the manufacturer’s warranty, please contact our Customer Service Team. Please refer to Returns and Refunds if you need to arrange for returning the goods to us.

6.3 Conditions of Manufacturers Warranty

Subject to this clause 1.6, and to the extent permitted by law:

• (a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these conditions of sale are excluded;
• (b) we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Customer Guarantee), loss of profit or opportunities, damage to goodwill, loss of data (including loss of data stored on any media contained within electronic or computing products), arising out of or in conjunction with the products, the services or these Conditions of Sale (including as a result of not being able to use the products or services or the late supply of products or services), or the need to recover, re-program or reproduce any program or data stored in or used with the products purchased from us, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise; and
• (c) our total liability arising out of or in connection with the products, the services or these Conditions of Sale, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and services under these Conditions of Sale.

6.4 Legal information on Warranties

Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach, at our option, to the repair or replacement of products, or payment of the cost of repairing or replacing the products or in the case of services, to supplying the services again or the cost of having the services supplied again.

6.5 Subject to correction

To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance or offer, invoice or other documents or information issued by us will be subject to correction without any liability on our part.

7.0 Repair of products

7.1 Warranty repairs

All warranty repairs and/or replacements will be facilitated as per the manufacturers/distributors warranty terms and conditions.

7.2 Conditions of Warranty Repair

Subject to clause 1.6 and pursuant to clause 1.7.2, no warranty item will be accepted without return authorisation.

8.0 Force Majeure

8.1 Conditions of Sale

We will not be liable for any delay or failure to perform our obligations under these Conditions of Sale if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 3 months, we may terminate our agreement with you by giving you 5 business days’ written notice.

9.0 General

9.1 General conditions of sale

These Conditions of Sale form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect.

9.2 Conditions subject to change

We may change any provision in these Conditions of Sale without notice so we advise that, even if you are a frequent purchaser from us, you check these Conditions of Sale whenever you want to purchase products from us. Any change of these Conditions of Sale will only apply to future orders. None of our agents or employees or any third parties have any authority to change these Conditions of Sale.

9.3 Termination of contract of sale

We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.

9.4 Rights of Sale

You must not assign any rights and obligations under these Conditions of Sale whether in whole or in part without our prior written consent.

9.5 Notification

Any notice in connection with these Conditions of Sale will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party.

9.6 Provisions

If any provision of these Conditions of Sale is invalid, illegal or unenforceable, these Conditions of Sale take effect (where possible) as if they did not include that provision.

9.7 Privacy Policy

Please refer to our Privacy Policy to see how we collect, use and protect your personal information.

9.8 Failure

Any failure by a party to insist upon strict performance by the other of any provision in these Conditions of Sale will not be taken to be a waiver of any existing or future rights in relation to the provision.

9.9 Australian Law

These Conditions of Sale are governed by the laws of Queensland, Australia. The parties each agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

Contact us

If you need to contact us for any reason, please do so using the contact details below:

PO Box 53, Peregian Beach QLD 4573

Phone: +61 416 260 231
E-mail: [email protected]

In the process of conducting our business, we are likely to collect a wide range of personal information about you. The type of personal information we collect generally includes your name, residential and billing address, email address, telephone or mobile numbers and products and services we provide to you.

GoTreads Australia Pty Ltd collects personal information directly from you when you submit it online at www.revolutionpoweraustralia.com.au or by telephone. There may also be occasions when we collect information from publicly available sources or third parties. This information includes names, email addresses, telephone numbers and social media profile name sourced from permission based marketing activities.

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We use cookies to make it easier for you to navigate our site and where applicable, provide customer services to you (e.g. online live chats to assist with your purchase). If you reject cookies, you may still use our site, but your ability to use some features of our site will be limited.

Some of our business partners (e.g. tracking utility company) also use cookies and web beacons on our site. We have no access to or control over these tracking technologies.

GoTreads Australia Pty Ltd advertises with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: http://www.google.com/privacy_ads.html

If you provide a review or rating for a product available through GoTreads Australia Pty Ltd we reserve the right to publish part or all of your review or rating together with your first name and suburb.

We only collect sensitive information about you with your consent. We will only use sensitive information which you choose to provide to us relating to your:

• Racial or ethnic origin, religious beliefs or affiliations, and your dietary requirements;
• Health, if you are involved in a medical emergency.

We may use your personal information to:

• provide you with our products and services;
• respond to questions or product requests;
• forecast future needs of our products and services;
• keep a record of our dealings with each other and enable us to contract you when necessary; and
• develop a data profile to enable us to tailor our services to you.

In addition, in order to improve and better our offers and service we may keep track of patterns of use in the e-mails and social interactions we send. By supplying us your information, you give us and our related companies permission to communicate to you via email, SMS, MMS, social media and telephone to inform you about services we deliver relevant to you. This permission is not limited in time unless you choose to opt out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you.

We never sell, rent, lease or disclose your personal information to other organisations, except as outlined in this privacy policy. We may disclose your personal information to organisations outside GoTreads Australia Pty Ltd and our related companies for purposes relating to the management of your account with us. Such organisations include: our banks or third party supplier for securing payment of the products or services we provided to you; service providers who manage or review the services provided to you; mailing systems which organise delivery of the products you have purchased; live help service providers, maintenance and repair services; delivery service providers; market research; and our professional advisers, accountants, lawyers, auditors and where applicable credit report agencies or debt collectors.

We require these organisations to maintain the confidentiality of your personal information and also seek to ensure that they adhere to the National Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes.

In addition, we may release your personal information under the following circumstances:

• when required to do so by a court or under applicable laws or regulation (for example, a subpoena) or where requested by a government agency;
• where we consider a company or an individual may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of; and
• to appropriate persons, where your communication suggests possible harm to others.

GoTreads Australia Pty Ltd takes reasonable steps to ensure that your personal information is secure. We have robust systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. However, since no system is 100% secure or error free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.

We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.

We strive to keep your personal information accurate, up-to-date and complete. Our policy enables you to find out what information we hold about you and correct that information if it is wrong.

If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated personal information in writing from the owner of that information at any time. However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information.

Our objective is to respond to any request within a reasonable timeframe and no later than 30 days.

We may refuse access to personal information where the information being sought is mixed with other information that would disclose personal information of another person, where the information relates to existing or anticipated legal proceedings, where providing access would be unlawful or where denying access is authorised by law.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes to this privacy policy will be published by posting an updated privacy policy on this website. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

If you need to contact us for any reason, please do so using the contact details below:

Go Treads Australia & New Zealand

PO Box 53, Peregian Beach QLD 4573

Phone: +61 416 260 231
E-mail: [email protected]